This page was last updated on the: 28/03/2022

Domestic Delivery

Zatu Games aim to dispatch all items within 24 hours of receiving orders. Please note this does not guarantee same day dispatch. When a next day delivery service is selected when placing an order before 4pm or 6pm, depending on the courier's cut-off (see below), we aim to dispatch same day for next day delivery. In the event that an item on a next day delivery service is delivered late due to circumstances beyond our control, Zatu Games will not be held responsible for this.

We offer a variety of shipping options through our postal and courier partners. Please note depending on your location within the UK you may be charged a slightly higher rate for delivery that reflects the increased costs incurred from our partners.

For further details on our cut-off times per service and expected delivery dates, please see below:

Standard Shipping (Postal Service)	2-4 Working days	Sent via Tracked RM48
Aim to dispatch within 24 hours Monday to Sunday. Delivery completed between Monday and Saturday. Excludes Bank Holidays.
Standard Shipping (Courier Service)	2-3 Working days	Sent via Tracked Yodel 48 or Parcelforce 48
Aim to dispatch within 24 hours Monday to Friday. Delivery completed between Monday and Friday. Excludes Bank Holidays. This service is typically used for large orders only, though we reserve the right to upgrade any order to a courier service where necessary.
Next Working Day (Postal Service)	1 Working Day	Sent via Tracked RM24
Only orders made before 6pm will arrive the next day Monday to Friday. Orders placed before 12pm on Saturday will arrive the next working day – typically Monday. Orders placed before 10am on Sunday will arrive the next working day - typically Monday. Orders placed after this point will be dispatched the following working day. Delivery completed between Monday and Saturday. Excludes Bank Holidays.
Next Working Day (Courier Service)	1 Working Day	Sent via Tracked Yodel 24 or Parcelforce 24
Only orders made before 4pm will arrive the next day Monday to Friday. Orders placed after this point will be dispatched the following working day. Delivery completed between Monday and Friday. Excludes Bank Holidays. This service is typically used for large orders only, though we reserve the right to upgrade any order to a courier service where necessary.

Standard Shipping (Postal Service)	2-3 Working days	Sent via Tracked RM48	Aim to dispatch within 24 hours Monday to Sunday. Delivery completed between Monday and Saturday. Excludes Bank Holidays.
Standard Shipping (Courier Service)	2-3 Working days	Sent via Tracked Parcelforce 48	Aim to dispatch within 24 hours Monday to Friday. Delivery completed between Monday and Friday. Excludes Bank Holidays. This service is typically used for large orders only, though we reserve the right to upgrade any order to a courier service where necessary.
Next Working Day (Postal Service)	1 Working Day	Sent via Tracked RM24	Only orders made before 6pm will arrive the next day Monday to Friday. Orders placed before 12pm on Saturday will arrive the next working day – typically Monday. Orders placed before 10am on Sunday will arrive the next working day - typically Monday. Orders placed after this point will be dispatched the following working day. Delivery completed between Monday and Saturday. Excludes Bank Holidays.
Next Working Day (Courier Service)	1 Working Day	Sent via Tracked Yodel 24 or Parcelforce 24	Only orders made before 4pm will arrive the next day Monday to Friday. Orders placed after this point will be dispatched the following working day. Delivery completed between Monday and Friday. Excludes Bank Holidays. This service is typically used for large orders only, though we reserve the right to upgrade any order to a courier service where necessary.

 

International Delivery

Zatu Limited currently delivers to the countries listed below using our postal and courier partners Royal Mail and Parcelforce:

 

Country	Estimated Transit Time (Working Days)	Country	Estimated Transit Time (Working Days)
Albania	3-8 Days	Jordan	3-7 Days
Argentina	3-7 Days	Kazakhstan	3-7 Days
Australia	4-8 Days	Kenya	3-7 Days
Austria	3-5 Days	Laos	3-8 Days
Bangladesh	3-8 Days	Latvia	3-7 Days
Belarus	3-7 Days	Lithuania	3-7 Days
Belgium	3-5 Days	Luxembourg	2-5 Days
Bosnia & Herzegovina	3-8 Days	Macedonia	3-8 Days
Brazil	6-8 Days	Malaysia	3-7 Days
Bulgaria	3-6 Days	Malta	3-5 Days
Canada	6-9 Days	Moldova	3-8 Days
Colombia	6-8 Days	Montenegro	3-8 Days
Croatia	3-5 Days	Netherlands	2-5 Days
Cyprus	3-6 Days	New Zealand	4-7 Days
Czech Republic	3-5 Days	Nigeria	3-7 Days
Denmark	3-5 Days	Norway	3-6 Days
Egypt	3-8 Days	Pakistan	3-7 Days
Estonia	3-7 Days	Poland	3-5 Days
Finland	3-7 Days	Portugal	3-6 Days
France	3-5 Days	Qatar	3-8 Days
Georgia	3-8 Days	Romania	3-7 Days
Germany	2-5 Days	San Marino	3-5 Days
Gibraltar	3-5 Days	Saudi Arabia	3-7 Days
Greece	3-6 Days	Serbia	3-8 Days
Greenland	3-8 Days	Singapore	3-7 Days
Guernsey	2-4 Days	Slovakia	3-5 Days
Hong Kong	3-7 Days	Slovenia	3-7 Days
Hungary	3-5 Days	Spain	3-6 Days
Iceland	2-5 Days	Sweden	3-5 Days
Indonesia	3-8 Days	Tajikistan	3-8 Days
Ireland	2-5 Days	Thailand	3-7 Days
Israel	3-7 Days	Turkey	3-7 Days
Italy	3-5 Days	United States	3-7 Days
Japan	3-8 Days
Jersey	2-4 Days

Please note the estimated delivery times are estimates only and will vary per courier. Zatu Games cannot be held accountable for delays beyond our control. In the event that you believe your order has been lost, has arrived damaged, or you have other concerns please contact our customer service team.

Please note Zatu Games cannot issue a refund or replacement until an investigation with the postal or courier service has been complete, and in some circumstances this may take up to 28 working days from the original point of dispatch.

 

Brexit Update

Following the UK's departure from the European Union, Zatu Games is operating under an IOSS (International One Stop Shop) delivery system to our EU customers. IOSS is available on all shipments to the EU under with an intrinsic value of under €‎150 (intrinsic meaning the value of the goods i.e. ex VAT). Zatu Games will charge and collect VAT during the checkout process. This will be charged at the relevant VAT rate per item as defined by the destination country.

If your order has an intrinsic value of more than €150, you will not be charged VAT at checkout. Instead, your order will be shipped using a Delivery Duty Unpaid (DDU) delivery method. DDU delivery terms mean the receiver/customer will be contacted by customs once their shipment arrives and will have to settle any charges for customs to release the shipment and have it delivered to the customer. EU customers will not be charged VAT at checkout, but instead may be subject to import VAT upon their goods landing in the destination country.

For more information regarding IOSS please see our IOSS FAQ page.

Pre-Orders

Pre-order items are available for purchase on our website and are charged at the point of purchase. We always aim to dispatch pre-order items to arrive on the day of release. In the unfortunate event that there are delays from our suppliers which make this improbable, we will look to get these items to you within 3 working days of the official release date. If you are yet to receive your pre-order after this time, just get in contact via email to [email protected] or give us a call on 0800 007 5444, so we can investigate this further for you.

Any orders that include a pre-order item will be dispatched once ALL items in the order are available. Please bear this in mind when placing orders containing both in-stock and pre-order items. If you would like in-stock items delivered sooner, please place a separate order for those items.

 

Restock Pre-Orders

Restock pre-orders are available for purchase on our website and are charged at the point of purchase. Please note restock expected items will typically arrive within the next 2 months, however, in some instances they may take longer. Any orders that contain a Restock Item will not be dispatched until all items in the order are available. Please keep this in mind before you place any orders that contain both in-stock and Restock items. Please place a separate order to receive in-stock item(s) sooner! For more information please see our Restock FAQs.

 

Payment

All prices are displayed and charged in Great British Pounds (GBP) and include VAT where appropriate. You can use your debit or credit card to make payments to Zatu Limited using Sage Pay's secure payment system. PayPal payments are also accepted. For further detailed information regarding payments please visit section 7 of our Terms and Conditions.